Taking the first step

“…, and the sheer number of incompetence that management has is alarming. There seems to be zero accountability, …” -unknown

There seemed to be a change in customer service ever since Covid 2020. It started way before then however, when people started to work remote it became very clear that people were disconnecting from basic customer service skills. Building relationships with people and understanding and emphasizing with them was getting lost over the phone. It is easy to forget the voice on the phone is a person and most people all want the same thing which is to be understood. A lot of human beings forget to put themselves in the customers shoes and speak from a script. We are not those people!